Collaboration
& Contact Center
Our collaboration solutions are designed to help organizations work smarter.
Whether you need solutions designed for a fully remote team or you’re trying to increase productivity at your omnichannel contact center, LA Networks will help.
Collaboration Solutions
Keep your organization connected with seamless collaboration across distributed teams. No matter where your employees are located, stronger employee engagement increases productivity and business agility. Our collaboration solutions are designed to help your organization work smarter and more effectively.
Cloud Calling
Our UCaaS solutions deliver complete enterprise-grade cloud calling and team collaboration platforms with flexible subscription models. We offer state-of-the-art platforms like Cisco Webex Calling and RingCentral Office.
On-Premises Call Control
Improve your communications with our on-premises call control. We offer a Cisco Business Edition platform that includes voice and video calling, voicemail, messaging, and mobility options for every user.
Unified Communications Applications
With our UC applications portfolio, your users can communicate more securely and effectively inside and outside your organization. We also offer the ability to collaborate from anywhere, across any device or browser.
Contact Center
Turn your contact center into a strategic asset that optimizes your customer’s experience and maximizes your business outcomes. Our contact center solutions combine business innovation and agility, with the security and scalability of our cloud-based or on-premises options.
Omnichannel Architecture
Voice, email, and chat communications are streamlined in one unified environment for your agents, managers, and administrators, eliminating data silos and providing a seamless customer experience. Interaction histories equip agents with context about customers, enabling better customer service.
Agent and Expert Collaboration
We can supply you with tools that facilitate on-demand collaboration between your agents, managers, and subject matter experts, effectively accelerating first contact resolution and enhancing your customer’s experience.
Call Reporting and Compliance
When you partner with LA Networks, we empower you to further develop your contact center to best serve your customers. Record calls and conversations to ensure agent quality, provide industry compliance, and support ongoing customer service training.
